Return Policy

SPK DEZIN Return & Exchange Policy

Your satisfaction is our priority. This policy outlines our straightforward process for returns and exchanges, reflecting our commitment to quality and customer care.

Our Return Policy Commitment

At SPK DEZIN, we stand behind the quality of our 100% pure cotton, colour-fast, shrink-free home furnishings. We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process within 7 days of delivery.

"SPK Dezin offers exclusive designs, not found anywhere. Return Back Policy was also well executed. I am now buying my stuff only from SPK DEZIN."
— Vishwa Prakash, Financial Professional, Delhi

As mentioned by our valued customer, we ensure our return policy is clear, fair, and well-executed, matching the quality of our products.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

Timeframe: Return request must be initiated within 7 days of delivery.
Condition: Item must be unused, in original condition with all tags attached.
Packaging: Original packaging should be intact where possible.
Proof of Purchase: Order number or receipt is required.

Important Note: Due to hygiene reasons, we cannot accept returns on certain categories of products once the packaging has been opened. Please see "Non-Returnable Items" for details.

How to Initiate a Return or Exchange

Follow these simple steps to initiate a return or exchange:

Contact our Customer Support: Email us at support@spkdezin.com or message us through our website with your order number and reason for return.
Receive Instructions: Our customer-first support team will provide you with return authorization and instructions.
Pack the Item: Securely pack the item in its original packaging or suitable alternative.
Ship the Item: Send the item to the address provided by our team (or wait for our pickup service if applicable).
Receive Refund/Exchange: Once received and inspected, we'll process your refund or ship your exchange.

Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned unless defective:

Product Category	Return Condition
Personal bedding items (if packaging opened)	Non-returnable unless defective
Custom-made or tailored items	Non-returnable unless defective
Final sale items	Clearly marked as non-returnable
Used or damaged items	Non-returnable

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Timeline: Refunds are processed within 5-7 business days after we receive the returned item.
Method: Your refund will be issued to your original payment method.
Deductions: Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Notification: You will receive an email notification once your refund has been processed.